|
Why does Keystone Human Services use an online application system? Keystone Human Services uses an online application system to better manage the application and hiring process. We receive a large volume of applications. By filling out the application online, your resume/application is immediately entered into our database making it searchable by all of our recruiters. If you apply for an open position your application is sent directly to the appropriate recruiter for review. You will also be given the option to access My Career Center where you will be able to create your own candidate profile. Here you will be able to update your resume, manage your personal information, and change your password. This option allows you to apply for additional open positions without having to complete a new application each time. | Back to Top | How do I contact technical support? If you are experiencing difficulties, please e-mail Technical Support at KRsupport@kenexa.com, or call 1-800-291-7062. | Back to Top | What employment opportunities are currently available at Keystone Human Services? To view our current employment opportunities you will need to search our job postings. You can use the search fields provided or click on the View All button to review a list of all jobs. | Back to Top | How do I submit a resume? Each job posting you view will have a button at the bottom that allows you to apply using our online employment application. Fill in the required information, upload your resume, click submit and your resume will become part of our searchable database. Submitting your resume more than once for the same position will NOT increase your chances of being contacted. Candidates selected for interviews will be contacted by phone, letter or e-mail. | Back to Top | Why do I have to submit my resume electronically? We receive thousands of resumes at Keystone Human Services. Resumes received online reach the database almost instantaneously, while submitting a paper application/resume takes much longer to process. | Back to Top | What should I do if I don't have an e-mail address? You can create an e-mail address free of charge at http://www.hotmail.com. | Back to Top | What if a position I am interested in is not found when I search employment opportunities? Can I submit a resume anyway? The most successful strategy for getting your resume reviewed is to apply directly for an open position. However you may still submit your resume even if you don't find a match with any of our current openings. Your resume will be available in the database for future consideration. You can also sign up for Job Alerts where you will receive notification via e-mail whenever a new posting opens in the job category that you selected. You are able to unsubscribe at any time. | Back to Top | What are "Job Alerts"? Job Alerts give candidates the opportunity to receive notifications via e-mail of all newly posted positions in a particular category. These e-mails are automated and are sent out directly from the computer system. **** Please note: Once you have received a job alert you must still submit an application for the position. Just because you have received the job alert, does not mean that your application has been submitted for the position. **** | Back to Top | How do I discontinue receiving job alerts? The next time you receive a job alert click on the provided link to discontinue the service. | Back to Top | Why should I create a candidate profile? The My Career Center feature allows you to create a candidate profile. Creating a candidate profile enables you to update your resume and/or contact information whenever you would like to do so. In addition, once you have created a candidate profile, you can apply for position openings simply by logging in to My Career Center with an e-mail address and password, selecting the open position you are interested in, and clicking submit. Please note that you are not required to create a candidate profile to apply for an open position at Keystone Human Services. | Back to Top | What can I view once I log back into My Career Center?
What is a "source" and why am I required to select one? The source lets us know where you saw the position advertised or where you heard about the position. There are two source drop down menus that you are required to choose from when you submit a resume. Please use the first drop-down menu to choose from a list of high-level categories like advertisements, job boards, job fairs, etc. Next, use the second drop-down menu to indicate the specific source, i.e. the name of the advertisement, job board or job fair. | Back to Top | I'd like to be able to include a cover letter with my resume, addressed to the appropriate individual. How can I find out the name of the appropriate individual? All resumes are received in a central database. It is not necessary to address a cover letter to a specific individual. If you would like to include a cover letter, you can paste it in the resume text box after your resume or in the cover letter text box provided. | Back to Top | Why am I prompted to fill out additional information when I apply for some employment opportunities but not for others? If we have additional requirements for a specific position or need additional information from you, we will include these screening questions at the end of the "Submit Resume" page. These questions help us to determine if your qualifications are a match for the position for which you are applying. | Back to Top | COMPUTER PROBLEMS I have entered my e-mail address, but the system tells me that there is no login for that address. What does this mean? This means that you may have entered a single employment application into the system, but you have not set up a candidate profile. Proceed to My Career Center and complete a candidate profile. Creating a profile will allow you to apply for future position openings without having to complete a new employment application each time. | Back to Top | I forgot my password. If you forget your password, type or click on My Career Center. Enter your e-mail address in the specified box and click on the "Forgot Password" link. A new password will be sent to your e-mail address. Copy and paste your new password into the password box on the "My Career Center" login screen. Once you are back in the system, you can change your password. | Back to Top | I tried to submit my resume and employment application responses but the Web page indicated there was an error. What should I do? If your computer is not running on a platform or browser supported by Keystone's applicant tracking system, you will need to upgrade your system and then revisit our site to apply online. Keystone's applicant tracking system supports the following platforms and browsers: | Back to Top | I submitted my resume to you, and now need to make changes. What should I do? If you want to revise your resume, please login to My Career Center with your e-mail address and password. There you can revise your information (this includes your resume, password and e-mail address). Note that if you did not create an account, this feature is not available. If you have previously uploaded a resume, you may not cut and paste your resume later. You must upload a new resume. | Back to Top | How do I know if you received my resume via the online employment application? You will receive a confirmation message that your resume and employment application have been successfully submitted. A follow-up e-mail will also be sent to your e-mail address to confirm receipt. | Back to Top | How long are job postings on the web site? Generally, open positions remain on our web site until they are filled. | Back to Top | Back to Search Page | |